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May 4, 2023

Empire Equipment — Case Study

Wanda Gardner

Wanda Gardner

Corporate Director of Operations
As a business navigating the complex logistics landscape, we understand the challenges of holding carriers accountable, achieving shipment visibility, managing invoicing issues, and resolving freight claims . . .

Introduction

As a business navigating the complex logistics landscape, we understand the challenges of holding carriers accountable, achieving shipment visibility, managing invoicing issues, and resolving freight claims. However, our partnership with Reconex has been a game-changer. Allow us to share our experience and shed light on the transformative benefits that Reconex brings to the table.

Gaining Introduction Visibility

Before partnering with Reconex, we lacked visibility into the daily dispatch process, leaving us in the dark and unable to make informed decisions. However, with Reconex’s innovative Transportation Management System (TMS), all of Empire’s divisions are now visible on a single platform. This newfound transparency empowers our team to access shipping information effortlessly, ensuring that every step of our logistics operations is transparent and accountable.

Seamless Transition and Exceptional Support

The transition to Reconex was a breath of fresh air. From the onset, their team was hands-on and supportive, ensuring that our specific needs were understood and addressed. The ease of their TMS was evident from day one, but what truly set Reconex apart was the exceptional support we received. Marc and his team were there every step of the way, providing timely assistance and resolving any concerns. Their commitment to our success was unmatched.

Streamlined Processes and Tangible Efficiency

Since partnering with Reconex, our logistics operations have undergone a remarkable transformation. The streamlined processes enabled by their TMS have saved us countless labor hours previously spent sifting through invoices and resolving claims with carriers. With Reconex, these tasks are now simplified and automated, allowing our team to focus on core business initiatives. The result has been improved productivity, reduced costs, and an overall increase in operational efficiency.

Unwavering Support and Issue Resolution

One of the critical factors that set Reconex apart is its unwavering support. We have experienced firsthand their responsiveness and dedication to resolving any issues. Their customer support team is just a call or message away, always ready to provide prompt assistance. Knowing we have a reliable partner supporting us throughout our logistics journey has instilled confidence and peace of mind.

Harnessing the Power of Reporting

Reconex’s TMS not only streamlines operations but also unlocks the power of data. The comprehensive reporting capabilities provide valuable insights into freight costs and performance metrics. With accurate and timely reporting at our fingertips, we can make informed decisions, optimize our logistics strategy, and achieve significant cost savings. The ability to monitor and analyze critical data points has become a crucial tool in our ongoing success.

Conclusion

From our perspective, Reconex has genuinely revolutionized our logistics operations. Their customer-centric approach and innovative TMS have alleviated the challenges of carrier accountability, shipment visibility, invoicing issues, and freight claims. Our partnership with Reconex has streamlined our processes and empowered us to achieve unprecedented efficiency and visibility in our logistics operations. We wholeheartedly recommend Reconex to businesses seeking a transformative logistics partner that delivers exceptional support, unparalleled visibility, and tangible results. Contact Reconex today and embark on a journey toward logistics excellence.

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